Hayley comes to us from a varied background. She has over 20 years of experience in business administration, customer service and client care. She has a passion for change management, team building and social media, along with experience in Debt Management, Accounts Receivable/Payable and Payroll.

 

Hayley has a talent for improving operational efficiencies by implementing clear, concise processes to ensure efficient outcomes for the business and customers. Most recently, she has applied these skills to great success within the veterinary sector for a large consolidator, achieving improved operational performance, customer engagement, and customer satisfaction.

 

Growing up in the Northern Territory, she developed a passion for Australia's native animals, community-based projects and businesses, complementing her current role at AVG. She has extensive experience in multi-faceted roles, enabling her to adapt to businesses changing needs, resulting in several awards throughout her career, including leadership and sales awards.

 

Hayley believes our greatest changes can start from the smallest step.

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With over 10 years of experience across diverse areas of accounting, Rachel brings a wealth of expertise and a strong strategic mindset to our business. Her background includes a broad spectrum of roles in Taxation, Business Services, Bookkeeping, and Financial Control, making her a valuable asset to both our team and the clinics we support.

Rachel holds a Bachelor of Commerce with a Double Major in Accounting and Finance and is currently in the final stages of achieving her CPA qualification, further demonstrating her commitment to professional excellence and ongoing learning.

Throughout her career, Rachel has developed a deep passion for streamlining operations and enhancing business efficiency. She has successfully led the implementation of a variety of systems and applications that have helped businesses reduce complexity, improve reporting, and ultimately reach their goals. Her most recent experience in the labour-hire and recruitment sectors has equipped her with a strong working knowledge of payroll compliance, award interpretation, and the intricacies of managing larger and mobile workforces.

Rachel believes that accounting is about much more than just numbers. She sees financial data as a powerful tool that, when paired with a holistic understanding of business operations, can guide smarter decisions and sustainable growth.

With over 17 years of experience in companion animal practice, Jasmin brings a wealth of clinical and leadership expertise to her role as Clinical Director at AVG. Originally from Singapore, she moved to Australia in 2001 to pursue her passion for veterinary medicine, graduating from Murdoch University in Perth in 2007.
Since then, she has worked extensively in both Singapore and Perth, gaining a deep understanding of diverse veterinary practices and client expectations. Jasmin’s leadership journey began in 2018, when she took on a senior management role at a newly established veterinary clinic. Under her guidance, the clinic evolved into a high-performing, trusted practice known for its exceptional care and collaborative team culture.

Jasmin is passionate about gold-standard patient care, building lasting client relationships, and ensuring veterinary teams feel supported, valued, and safe. She is known for her clear, compassionate communication style and a leadership approach rooted in empathy, inclusivity, and high clinical standards. At AVG, she is committed to cultivating a progressive, mentally healthy workplace where veterinary professionals thrive—and where every pet receives the best possible care.

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With over 16 years of dedicated experience in small animal practice, Dr. Jules brings a wealth of clinical expertise and compassionate leadership to our veterinary team. As Clinical Director, she oversees the medical standards and operational excellence of our practice, ensuring that every patient receives the highest level of care.

Throughout her career, Dr. Jules has cultivated a strong reputation not only as a skilled veterinarian but also as a supportive mentor and team leader. In her previous role she played a key role in guiding veterinary teams, managing administrative operations, and fostering a collaborative and growth-oriented environment for both staff and clients.

 

Her professional interests include preventative medicine, client education, and team development. Known for her approachable manner and thoughtful problem-solving, Dr. Jules is passionate about supporting pet owners and helping younger veterinarians grow in confidence and skill.

 

Outside the profession, she owns an horse and enjoys eventing and show jumping. She is a huge fitness fanatic, training and competing in HYROX. Dr Jules owns two very energetic but adorable Jack Russell Terriers. 

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